FSG
Financial Services Guide
Version No: 04
Date of Issue: 23 December 2011
About this Financial Services Guide (FSG)
This FSG has been produced by Orchard Capital Investments Limited ACN 077 235 879 (Orchard Capital, we, our or us), holder of Australian financial services (AFS) licence number 233190, to help you to decide whether to use any of the services offered in it. It contains important information about:
Who we are;
- The financial services we offer, and the products to which these services relate;
- How we and our related companies are paid for our services; and
- Our internal and external dispute resolution procedures.
The information contained in this FSG is general information only, which means that it has been prepared without taking into account your objectives, financial situation or needs. You should consider the appropriateness of the advice, taking into account your objectives, financial situation or needs, before acting on any advice contained in this FSG. Orchard Capital provides no warranty regarding the suitability of any of the financial services or products described in this FSG. If, after reading this FSG, you have any additional questions regarding any aspects of our services, please do not hesitate to contact your Orchard Capital adviser.
About Orchard Capital
Orchard is one of the largest managers of unlisted commercial property investments in Australia with over $1.2b in funds under management (as at 30 September 2011).
The Services We Offer
Orchard Capital's AFS licence authorises it to (amongst other things) provide general financial product advice and issue interests in managed investment schemes of which we are the responsible entity (Orchard Funds); as well as to operate those managed investment schemes. We only provide general financial product advice on the Orchard Funds , meaning we cannot and will not consider your investment objectives, financial situation or needs, and we cannot advise you whether our investments are appropriate for you.
When giving general advice, we may provide you with a Product Disclosure Statement (PDS). A PDS contains important information about the product, including how the investment works, its significant risks and expected benefits, and how to invest in it. It is important for you to consider the matters outlined in the PDS, and your current and future financial requirements, before making a decision to hold or acquire any financial products. If you would like personal financial advice that takes into consideration your relevant personal circumstances or advice about a wider range of investments, then we recommend you consult an appropriately trained and authorised financial adviser who is a member of a recognised planning organisation, such as the Financial Planning Association.
We are responsible for the financial services provided to you by us. Our advisers represent only Orchard Capital and act only on our behalf; they have not been authorised to provide financial product advice on behalf of any other AFS licence holder.
How We And Others Are Paid For The Financial Services We Offer
When you invest in an Orchard Fund, we will receive certain fees and our related parties and associates may also receive fees, commissions or other benefits. These fees, commissions or other benefits may differ from product to product. The PDS for each Orchard Fund will set out the fee structure in detail. Examples of fees include a one-off service fee, annual management fee and expense recoveries, and in some cases fees for the successful acquisition and disposal of property. Fees can also be obtained when the performance of investments exceed certain benchmarks, and entry fees may be payable on some products. Fees and commissions are generally calculated as a percentage of the total amount invested or under management.
Our representatives, and the employees and directors of related companies, may be eligible for bonuses based on a percentage of their fixed salary for meeting behavioural and financial performance targets, and may also be eligible to receive shares in various companies in the Orchard group. Where someone refers you to us, we may pay them a commission calculated as up to one percent of the total amount you invest.
If you would like additional information regarding these matters, please refer to the relevant PDS, or contact us for details. If you require us to provide you with particulars of remuneration or other financial benefits payable, please let us know as soon as practicable after you receive this FSG and before any financial services identified in this FSG have been provided.
Our Dispute Resolution Procedures
We have in place adequate professional indemnity insurance which satisfies the requirements of section 912B of the Corporations Act 2001.
If you have a complaint about the financial services provided to you, you should:
- Contact the Orchard Capital adviser with whom you have been speaking and explain your concerns.
- If your complaint is not satisfactorily resolved within three business days or if you wish to contact our Complaints Officer directly in the first instance, then contact our Complaints Officer by:
Freecall: 1800 008 494
Phone: 03 9093 9000
Fax: 03 9093 9093
Email: info@orchardfunds.com.au
Write to: Orchard Capital Investments Limited Locked Bag 32002 Collins Street East VIC, 8003
We will provide you with full details of our internal and external complaints resolution procedures, and will endeavour to resolve your complaint quickly and fairly.
If you do not receive a satisfactory outcome, you can contact the Financial Ombudsman Service Limited (FOS), of which Orchard Capital is a member, on the details below. FOS is an external dispute resolution scheme approved by the Australian Securities & Investments Commission (ASIC).
FOS’ contact details are:
Freecall: 1300 780 808
Phone: 03 9613 7366
Fax: 03 9613 6399
Email: info@fos.org.au
Website: www.fos.org.au
Write to: Financial Ombudsman Service Limited
GPO Box 3, Melbourne, Victoria 3001
ASIC has an Info-line on 1300 300 630, which you may use to make a complaint or to obtain further information about your rights.
In this Financial Services Guide, the terms:
“Orchard Capital” is used to refer to Orchard Capital Investments Limited ABN 23 077 235 879, holder of Australian Financial Services Licence No. 233190.
“You” and “your” is used to refer to retail clients, as the term is defined in the Corporations Act 2001 (Cth).